Orders & customers

Refunds and cancellations

Cancel a shipment before it ships or refund it after. Who can do what, what happens to stock, and what your customer sees.

  • 3 min read
  • Last updated

What's inside this guide

  1. Which one to use
  2. Cancelling before it ships
  3. Refunding after it ships
  4. Always refund from your admin
  5. What your customer sees

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